People contact our customer service and often ask the same questions over and over. Here is a summary of the most common questions (and answers):

1. How long does it take for my order to arrive?

Our order processing time is 1-3 days and the transit time is 7-10 days.

2. Can I track my order?

Yes, once the order is shipped, you will receive a separate email with your tracking code. You can then use it on our tracking page.

3. Is shipping free?

Yes.

4. My order is delayed, what should I do?

Please allow up to 3 additional days beyond the delivery time. If your package still hasn’t arrived, get your order number and contact us at Support@lonena.com

5. Did you receive the wrong size or color?

Same as above: take photos of the incorrect items and contact our customer service, preferably within 24 hours of receiving the package. We understand this is frustrating and will do our best to resolve it.

Lonena is operated by Digital Clicks Media LLC, a company registered in the United States.

DUNS Number: 128928992

Address:

1309 Coffeen Ave Ste 1200

Sheridan 82801

United States

Email: Support@lonena.com

Phone: +1 831 270 3352

⏰ 09:00 AM - 8:00 PM (Monday to Friday)